Resume

Summary and Skills

I am a skilled seeking to contribute technical and management skills by building and maintaining sustainable IT service and support systems.

Skills

IT Coordination and Management

• Managing IT department operations
• IT Budget planning and management
• IT policy writing and procedure management

Systems Administration

• Installation and maintenance of server systems
• Virtualization Technologies — vmWare, Sun, Xen
• Enterprise management of Linux servers (Ubuntu/Debian)
• Management of Windows 2003 Server System / Active Directory
• Metrics tracking and analysis
• Business continuity and security policy implementation
• Desktop support

Web Technologies

• Large web application project management
• Development of management and workflow for distributed development
• PHP / Zend / CodeIgniter development
• XHTML / CSS / Javascript front-end development
• Eclipse / Subversion development

Employment History

• Coordinator of IT Services (2005 – Present)
  • Florida State University, College of Communication & Information
  • Coordinated all major IT projects for the College
  • Managed tactical and operational IT planning, procurement, implementation, and systems maintenance.
  • Developed department security and business continuity plans
  • Coordinated complete overhaul, relocation, and virtualization of IT infrastructure
  • Designed and taught advanced web development course
• IT Consultant, Tallahassee Area (2005 – 2007)
  • Provided IT Support for small businesses
  • Developed and delivered proposals for systems upgrades
  • Managed implementation for several systems and networks
  • Designed and implemented network infrastructure in facilities
  • Wrote documentation, procedures, and policies for clients
• Help Desk Supervisor (2004 – 2005)
  • Florida State University, College of Information
  • Supervised five part-time employees and 20 student interns
  • Reduced open ticket time by 120%
  • Developed and implemented standard operating procedures
  • Provided support for 50 staff/faculty and over 600 students
• Part Time Office Manager (2002 – 2004)
  • Law Office of Edwin A. Green II, Tallahassee
  • Designed and maintained client database
  • Designed employee payroll record-keeping system
  • Hired, trained, and supervised part-time office staff
  • Implemented and maintained LAN and Microsoft network
  • Managed billing records for clients

Education

MS, Information Technology Management

• Florida State University, awarded May, 2009

BS, Information Studies

• Florida State University, awarded May, 2004 Cum Laude)
• Student Leadership Award, April, 2004

Activities

Speeches, Lectures, and Presentations

• Introduction to Virtualization, FSU AITP, Spring 2009
• IT Ethics Lecture, FSU, September 2008
• Active Directory Primer, FSU, June 2007

Courses Taught

• Advanced Web Applications with PHP, Spring 2008

Professional Activities

• Association of Information Technology Professionals, FSU Chapter, 2008-2009
• Southeast Regional Educause Confererence, 2005 and 2006
• National Educause Conference, 2005 and 2006